General conditions

Booking cancellation by the client

We offer different cancellation policies: not refundable, free cancellation up to 60 days before the arrival, free cancellation up to 30 days before the arrival, free cancellation up to 14 days before the arrival, depending on the property. Please check the property description to see which policies apply, under the section "booking conditions"

Please note: a 2% transaction fee will be deducted from any payment refunded.

Any cancellation or amendment request must be sent to us in writing by email and will take effect on the day we receive the request.
There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.

Changes by the company

in case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation with another with the same or superior characteristics, without any additional payment.